Frequently asked questions
International shipping
Ongoing improvements
We are actively working on improving this documentation. The contents of this page may be incomplete and are subject to change.
For all international shipments
In order to ship internationally, orders and shipments require more data to successfully pass the customs checks.
Depending on the origin and destination country, the following fields are necessary:
eori_numbervat- Specify exactly what is in the shipment by submitting
order_linesper shipment - An
order_linerequires ahs_codeper item (see https://www.tariffnumber.com/ for more information) - An
order_linedoes not require anean_codein our API, but some carriers require aean_codeto be submitted.
The Orders API response returns which fields are required for your shipments.
US and CA specific
When shipping shipments from and to the United States and Canada, every address requires a state_code.
Without this code a shipment cannot be processed.