Difference between orders and shipments

Keep in mind that an order in Wuunder terms is not necessarily the same as an order in a transactional sense. It could well be that you (the customer) decide that the purchase a customer did in your webshop will be split up into multiple orders and shipments. An order in Wuunder or shipping terms, is just a way to organize shipments together.

To explain these two terms and their relationship, we have a simple example. This should clarify the distinction and relationship between orders and shipments a bit better.

Imagine the following situation:

• You want to ship out an order that has just been placed in your webshop. The customer ordered a display, a mouse and a keyboard.
• You want to ship out the display separately in one big box.
• You want to ship out the mouse and keyboard together in one box.
• The displays are stored in your warehouse A.
• The mouses and keyboards are stored in warehouse B.
• The customer wants to receive the display on it's home address.
• The customers wants to receive the mouse and keyboard in one box at a convenient parcelshop.

So this would mean, you would end up with one order with two shipments:

• Order:

  The owner, or so called sender will be the contact address of your company The customer, the so called receiver will be the address of your customer The three items (the display, keyboard and mouse) are part of one order that you want to ship and track as a whole

• Shipment one:

  The sender address will be warehouse A. The receiver address will be the customer's home address. The package contains the display.

• Shipment two:

  The sender address will be warehouse B. The receiver address will be the address of the parcelshop The package contains the mouse and the keyboard

An order receiver and order sender are not required to be the same as a shipment receiver address and a shipment sender address in the shipments.